My husband's cousin decided to treat me to a prenatal massage and a pedicure because I needed to be pampered and I'd just come home from a long work trip and have been recently diagnosed with hyperemesis gravidium. So she did her research, and decided to go with Fiori Spa, then booked massages and pedicures for us both. I got there earlier than her because she informed me that I'd have to fill out some paperwork before our appointment, they confirmed that we had to have our massages at this time because the staff that does prenatal massages would be there. As a matter of fact she had a preference for a female masseuse and was told she'd have to book another time if she'd want a female because that was the only staff that could also perform prenatal massages. I was greeted by the staff upon arrival, filled out the paperwork and taken to tour the facilities and given a locker. All was well and smooth, cousin arrives, changes and we're asked which we'd like to do first because I really want to savor this massage. (I had a fantastic one in NY while away at work about 3weeks ago and it was just what I needed.) We both say pedicure and we're taken to have our pedicures done. We're attended to immediately and all is well. Someone comes in and asks if we want drinks, I decide tea, she decides on a mimosa. Then one of the front desk staff comes in to let me know that they do not have anyone that can do my massage so would I like a facial. I say no. because we actually came for the massages and the pedicures we threw in because we would make a day of pampering. I was very disappointed and couldn't understand how this happened as they assured us that all was taken care of during booking and check in. It seemed so weird but I don't know if I'd go back even though they offered us a discount on our next visit. It just seemed like we were hoodwinked. Then when we were checking out they overcharged us for the pedicure stating that we got some pedicure that we didn't.at this point everything seemed so shady that I wondered if they're used to folks not paying attention or they just wanted us not to come back. It just wasn't a good experience and I have that gut feeling there was more to it so I won't be back. Beautiful facility, friendly staff, great pedicure service, organization and communication could use some work.
Actually the worst spa and massage I have ever had. The massage when in a room upstairs by the kitchenette. I could hear people talking, rattling of dishes, and general noise throughout the entire massage. Being on a busy street you could also hear cars honking. After, they just gave us a cup of water and walked away, but didn't show us back to the quiet room or where to get lunch or anywhere else (the facilities are a little confusing if you are not familiar with them). Then we decided to try lunch. After waiting OVER 30 minutes for a glass of champagne, they tell us that they are out. She did not offer alternatives. We cancelled our order at this point. When we went in the sauna it was cold and smelled. Needless to say, we checked out. Do not waste your money, time, or day to relax here.
New management has improved physical facilities, but customer service stinks. When I booked three services for one appointment, the brow shaping took 5 minutes, and I sat for the remainder of the hour waiting for the nail appointments. Without complaining, I mentioned the poor planning after paying for my services, she said "we can make a note of it in your file that you want nail services first and waxing after." I replied, "Make a note of it in your own file! Your staff should know enough about the services that they can book them efficiently." This screwy scheduling has happened before, and I had to make the changes myself. Two strikes, Fiori... for the price of services, your appointment staff should be way more professional.
Nice people, but was great cause I had it all to myself.
My first time, I definitely do not refer it as Luxury Spa!!! let me start by saying the spa needs to be closed for business till they finish their remodeling & up dates, specially indoor/ mineral pool,, needs deep cleaning /scrubbing calcium buildup, the edges were so sharp that cut your skin. The extra small hot tub,, the hand rails at hot tub were loose and caused me to slip where I injured my self ,, I have explained my disappointment and &injury to the attendees to hope hopping management will come to address or maybe follow up calls, nope didnt happen . I rate this place Houston owful SPA
Fiori Spa is a UK Spa based in Houston, Scotland. Fiori Spa is located at 2613 Potomac Dr, Houston, TX 77057, USA, Houston, Scotland 77057, UK.
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