Best experience renting a car at a very friendly cost.Thank you to the manager for the exceptional service.
If I could give less I would, dont talk to me like Im looking for an argument when Im calmly asking questions, and Im not one to cry racism but that was definitely about the color of my skin; and customer service on the phone isnt any better regardless your race/ethnicity!Word of Advice: giving out information, listening to questions and concerns is part of your job, learn how to do them without cutting people off! Or hire someone who knows customer service, Im available
Had a reservation and paid in advance on line, got to the location at 945pm,found out it was close(sign on counter said closes at 10pm). Try call number on counter and no answer. Payless Car Rental employee left early and left us stranded at the airport. Not even a courtesy call from Payless. Got a vehicle from Budget,cost more but better service....time to get a full refund and more.
We had a great experience at IAH on Thanksgiving Day with Payless Rental. After booking with a local car rental thru Priceline, the other car company said they ran out of cars :-(. But thanks to God our prayers were answered. Payless had one big enough for our needs and offered us a great price- on a holiday!! Thank you!!
I rented a car with a quoted "total" price of $75 (42.26 for the car and 32.74 in taxes and fees). When I picked up the car, they said the cost was $112.22! I laughed as I showed them my confirmation email showing $75 and they laughed right back and said take it or leave it. They acted like I was crazy for being mislead about a $42.26 car that came with $69.96 in fees. To add to the pain, the damage sheet they gave me at the counter showed the car as clean with no damage. BS! There were dents and scratched in many places and seriously gross stains on each seat. I told the checkout dude at the gate and he laughed saying there weren't any Payless reps around and there was nothing he could do. I will never use Payless again nor allow any of my employees ever book a Payless car. Good luck to those of you who do!
Payless Car Rental is a UK Car Rental based in Houston, Scotland. Payless Car Rental is located at 17330 Palmetto Pines George Bush Intercontinental Airport, Houston, TX 77032, USA, Houston, Scotland 77032, UK.
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