I had multiple services done here on 1/4/2019. This rating is for my facial and pedicure. The young lady that did these services was Jen. Firstly, let me say that this is my third time visiting the Zaspa in the Houston Art District. I had to complete a form to describe my skin type, needs, and concerns. It really is sad that I took the effort filling out this form and the esthetician didnt even look at it. If she had looked maybe I would have enjoyed the facial. She didnt ask about the fact that I use retinA on my face and how that would react with the products she would be using. So the initial product she used made my face feel like it was on fire....Horrible horrible experience! Luckily I was able to tolerate it for a short time but it just wasnt a relaxing pleasant experience. Which is how I wanted my whole spa day to feel. After she wiped the fire cream off my face... she did some other things and a mask. Lastly she worked on cleaning my pores...removing black heads and white heads which was one of my main concerns. They are mainly on my chin and around my mouth and lips...had she read my questionnaire, she wouldve known that. But she didnt read my questionnaire. She may have removed 3-5 blackheads/whiteheads on my forehead and nose and one on my cheek...and then she was done! Total waste of time and money. This was the Detox and Renew facial for $140. Please do not waste your money! I really felt like she didnt want to be there and she didnt enjoy her job.I was also lucky enough to have her do my Heavy Metal Pedicure...not lucky! It just wasnt very relaxing. She wasnt prepared items werent laid out so she had to continuously open/close drawers. They werent quite they were loudly closed and she kept dropping things. Everything was loud and clanky, not relaxing. i thought the chair might massage or vibrate slightly, but it didnt, oh well. Aside from her being loud and disorganized....the pedicure was ok but not worth $95 For these two things I couldve gone somewhere else. I did pay for these services and added a 20% tip....but she didnt deserve a penny! Worst experience ever!I also had The Morning After package which was a scrub, seaweed wrap, and massage (added full body for $30 extra) this was $190+$30=$220. I really enjoyed this...Benjamin is the best! Two days later, and my skin still feels scrub soft.I love the Zaza Hotel and spa. I was very disappointed with the facial and pedicure. For a full day at the spa I shouldve felt relaxed and rejuvenated....and great about spending $546 and I DID NOT! I will try a new place in 6 months...the Houstonia has been recommended, but Im not sure yet.
Great massage. Facilities are small for the price point
Experience was terrible especially for the $168.00 charge for massage.Changing room small. Relaxation area small. Maybe my expectations was too high since hotel look fabulous.I was TOTALLY disappointed.
I loved my flash facial with Crissy and reflexology with Renetta, was amazing!!! The venue is beautiful! Great ambiance and service. I highly recommend it. I recommend the express therapies if you're pressed on time.
The ZaSpa was the best spa experience I have ever had. Every little detail was elegant and relaxing! We will be back for sure!
ZaSpa is a UK Spa based in Houston, Scotland. ZaSpa is located at 5701 Main St, Houston, TX 77005, USA, Houston, Scotland 77005, UK.
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