Awesome vets. Compassionate. Caring. Loving. No other choice for our precious fuzzy kids. Great work Team. Boom
Dr. Bryant is wonderful. She is clearly passionate about animals and this comes across in her interactions with my dog. The staff is friendly and very accessible over the phone. I also get reminders when my dog needs updated vaccinations or other services, which is really helpful. Recently, my dog needed some more of his Trifexis, and I had gotten an email from West U Vet that was running a 20 percent off promotion. I definitely took advantage of that and the amount was at least twenty dollars less than 1800 Pet Meds. I got the Trifexis only a few days later. Would definitely recommend!
The veterinary clinic itself is a great place to go; however, I would not recommend it if you ever plan on getting any prescriptions for your dog (which everyone does cause heartworms and fleas are bad). I was recommended to wait to order until I had an accurate weight on my growing puppy, so I ordered about 7 days ahead of needing it, with 5 day shipping. I was going out of town in 8 days, and I hadn't received it on day 6 so I contacted the supplier, and they told me (in a not very nice way) that I'd have to wait until it had been missing it longer before they could send another one. I wasn't wanting another one for free--I would have payed for another one to go to where we were traveling to so my dog could get her meds, and I'd have another box sitting waiting for me when we got back from my trip. I contacted the vet clinic, and the company apologized, but I ended up going to petco at my destination and just getting a single tablet. I signed in to the supplier website to unsubscribe from auto-ship, but the website is so terrible it keeps having connection lost errors and making me sign in. I clicked the "cancel auto-ship" button a few times, and it kept bumping me back to the login screen, but I assumed 3 times (trying on both my computer and my cell phone) should make it go through. Fast forward 6 months. I woke up this morning to an order confirmation that is 120% of what I paid to get my dogs meds at somewhere that actually has 2-day shipping for free. GOOD MORNING PLEASE ENJOY THIS EXORBITANT CHARGE FOR MEDS YOU DIDN'T ORDER FROM A COMPANY THAT DOESN'T DESERVE YOUR MONEY. I tried to log in to the website, and after logging in 8 times, and clicking the "cancel auto-ship" button 4 times, the option to cancel it is finally gone. I will only be returning to this clinic if the company providing the medication is changed.
At first I liked their convenient location, but they ALWAYS screw something up! Every. Single. Time. I'm done.
Such a fantastic experience from beginning to end. Wouldn't take my kitty cat anywhere else.
West U Veterinary Clinic is a UK Veterinary Care based in Houston, Scotland. West U Veterinary Clinic is located at 5316 Weslayan St, Houston, TX 77005, USA, Houston, Scotland 77005, UK.
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