Well, we found the perfect car online. Only thing, we were hundreds of miles away and dealing with unfortunate life events, all while this milestone moment in my life was also occurring. Dave went above and beyond to 1) nail down a price over the phone with NO sales spiels, 2) hold the car for us for a few days without any money given - just taking our word, and 3) making the process quick and simple when we were able to make the drive to get the car. Now, I am home with the beautiful car and not an ounce upset with the final car buying experience. If all sales people had the mannerisms and attitude of Dave, I think a lot more cars could be sold and the experience could be enjoyable for all. :) Thanks, Dave!
This dealer has the best deals in Texas. I just bought a used 2018 Yukon XL and I am very happy with my purchase. I drove in from out of town and the internet deal was exactly as advertised. James Reeves was especially helpful assisting me with my purchase. I will recommend West Point to my family and friends.
My trip to Houston was almost a huge disappointment when my niece and I discovered that the vehicle we wanted to purchase was not available. My niece had contacted a sales person a few days earlier, and supposedly had this vehicle "on hold" for us. This was not the case when we arrived and was very frustrating, for me. BUT, we were introduced to James Reeves and he was awesome! He made it a pleasant transition for us, from frustration to satisfied and happy! James explained everything to us and we got through the process without any problems. I hope this dealership plans to keep James employed there because he has a great personality, excellent people skills and is knowledgeable about these vehicles. and the process of buying. Actually, in my opinion, he deserves a raise!
I always buy my vehicles new so I am used to great service but what I experienced at West Point was superior. Very friendly sales team. Everyone was there to answer any of my questions. I hope Service Department will keep up with Sales as far as quality of customer service.. We'll see... I would give them 5 stars but waiting on their tech person Angel 2x 20minutes (and he never showed up!) was not pleasure.Overall, good place to buy your next vehicle.
We live in North Central AR and drove almost 11 hours to pick up our new Encore.. There is always the fear that upon arrival the deal may not be exactly as promised over the phone/email.. Well my fears were confirmed. the deal was not exactly as we discussed.. IT WAS BETTER!!! The staff was undoubtedly the best I have dealt with in my 50 years of buying vehicles. The car is amazing, and the deal was unbeatable. My local dealer was priced $4350 MORE than West Point and they were rude. West Point made us feel like royalty and went above and beyond our wildest expectations. I just can't say enough good about this place.. When we look to trade our beautiful new vehicle in 4 years or so, you can bet your bottom dollar if I am able, I WILL make the 11 hour drive again just to do business with these fine folks... wish these guys were my neighbors!!!
West Point Buick GMC is a UK Car Dealer based in Houston, Scotland. West Point Buick GMC is located at 16835 Katy Fwy, Houston, TX 77094, USA, Houston, Scotland 77094, UK.
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