Memorial hermann lab services keep sending me bills which have been paid and resolved by memorial hermann health plan (insurance provider) and there is lack of communication between their own health plan and billing services. While I get phone calls from Debt collection due to lack of communication between biller and insurance provider which are both memorial hermann.
I had an appointment there this week, and I could not believe the customer service I received.Let me start off by telling you that I made my initial appointment over the phone with a girl and asked her to call me back as soon as she verifies my benefits. By the next day, I did not receive a call. I called the office to follow up, and the staff member says she does not see me on for an appointment. Luckily, my office is right across the street, so I walk over to the facility and give them the orders (since they said they have not had the chance to check their faxes for 2 days now). I have no complaints about the girl at checkout, because she was able to fit me in same day/verify benefits right away.What happened next is what bothered me the most. I get sent to the diagnostic imaging area and as I walk in, I have no clue where the seating area is, there are construction works moving around, and silly me, I ask the construction worker to check me in (I guess), and the guy says he doesnt work there and the check in should be somewhere that way so I walk to a small working station. I see about 3 people sitting on the computer (one eating, the other just web browsing) and I look completely lost. I ask one of the ladies if I am at the right place, and she looks at my orders and asks the guy (who does not even turn to give me attention, rather reads the news) and confirms I have an appointment. So the lady directs me to sit in a waiting around with about 4-5 chars, facing the construction workers. Behind me, I hear a lady speaking in her native languages for a good 20 minutes and eating her lunch. Mind you, I am already past 20 minutes my appointment by now. When the lady is finally done, she comes and notices that I am her patient and then she calls me into a room. Then I am informed that she can only do 1 of the 2 orders my doctor requested. I was upset simply because no one at the front desk informed me that, or else I couldve went somewhere that could knock out both imaging at the same appointment. The manager comes to explain that to me, and I told him thats fine.Now, here is the worst thing that happens- I am in the middle of doing a lower pelvic US and some guy that works there just opens the door without knocking! I immediately lift my shirt to cover myself. I was so shocked! Instead of knocking and asking, no this guy just tries to walk in just to tell the US tech that the next patient is waiting outside the door. Mind you, this guy was speaking in a very careless and rude manner to the US tech. The US tech rushes out of the room with her gloves on to tell the patient that they are early for the appointment. I mean, why couldnt the guy tell the patient that?!?!? So then the US tech performs a pelvic US and while my lower half is exposed and being scanned, the same guy attempts to open the doorknob and walk in again to tell the US tech that patient is still waiting!! To my luck, the US tech jumps over to make sure the door she locks the door. I felt so violated! I thought I would go to a nice facility, hence Memorial Hermann, but I have no idea where this practice is headed! The place smelled horrendous! There were construction workers everywhere, staff not paying attention an doing personal things, I mean I just left the place feeling violated, I felt like I smelled so dirty too. I will never ever come back to this place. They need to do training and clean up their act!
My sister was brought here and they saved her life. We could never say enough great things about the ICU. My only complaint is once she was out of ICU, and still swimming from brain trauma they transferred her to another hospital. The reason "She can't do 3 hours of therapy". I thought they were #2 in the nation, but it must only be for a certain kind of insurance cause she was rushed out of here before she was ready. They had restraints which prevented a transfer, is what they told me her last day there, but they sedated her and made it happen anyways. So Thanks, and Congrats on your rank! To bad my sister was not worthy of your program and is now sitting in a nursing home and not getting the 3 hours of therapy she is now ready for. I will watch your videos and train myself to help her.
just wanted to say thank you to the amazing staff. y'all helped me so much. Your one of the ones that saved my life. Definitly recommend them. They did so good.
I absolutely love everything about this place and the people who work here! Theyve gone above and beyond to provide for my health and well-being. There are not enough words to express my gratitude for all they have done to provide for my recovery!
TIRR Memorial Hermann is a UK Hospital based in Houston, Scotland. TIRR Memorial Hermann is located at 1333 Moursund St, Houston, TX 77030, USA, Houston, Scotland 77030, UK.
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